COVID-19 Update: We’re here for you!

3/25/2020 5:00:00 PM

As always, the well-being of our customers, communities, and employees are our priority.

During this difficult time, you can feel confident that North Shore Bank has the staff, services and strength to fully support you. If you have questions about your financial well-being, please call or schedule an appointment online with your local branch, speak with a banker at one of our Video Teller/ATM locationsemail or call our Customer Support Center.

Please note: Due to an increase in Customer Support Center call volume, you may experience longer than normal wait times. We appreciate your patience and understanding as we work hard to help all of our customers during this time.

North Shore Bank is adhering to best practices and policies for the safety of all, including heightened cleaning and disinfecting procedures to maintain a healthy environment for our customers and our team members. We are taking appropriate actions based on the latest conditions related to the Coronavirus (COVID-19), and we appreciate your patience and flexibility. For updates, please check our social media channels and on our website.

Learn more about what’s available to you.

Limited Branch Access

Limted Branch AccessNorth Shore Bank offices are offering limited lobby access until further notice. This is a temporary response due to conditions related to the COVID-19. 

Appointment-only access remains available for your new accounts, account servicing, lending, investments*, business, and safe deposit needs. Please call your local branch for assistance or schedule an appointment online.

Our offices remain open to assist you and you can continue to do your personal and business banking using our drive up, ATMs, Video Tellers, night deposit, and Online, Mobile, and Telephone Banking services.

Personal Banking

Temporary Waiving of Your Monthly Maintenance Fees
To help you free up funds during this uncertain time, we are waiving the following fees for your March, April, May, and June statement cycles.
  • Monthly maintenance fee for all personal checking accounts.
  • Monthly maintenance fee for regular savings accounts.
  • Money Manager Money market and regular savings account fees for exceeding the monthly limits on the number of electronic transfers/withdrawals.
Deposit Accounts and Loans
If you have questions or need our assistance, please contact your local office or Customer Service at 877-672-2265. Our current Customer Service hours are 8:00 am until 6:00 pm CST, Monday through Friday, 8:30 am until 3:00 pm CST, Saturdays, & 10:00 am until 1:00 pm CST, Sundays.

Consumer Credit Cards
If you have questions or need assistance, please call the phone number on the back of your credit card.
Access Your Money from Home
You can manage your accounts, transfer funds, pay bills, and more with our easy to use digital tools.

Business and Commercial Banking

Access updates and resources to help you manage your business through potential disruptions.

Online applications for the Paycheck Protection Program are available.

Manage your business accounts anytime remotely with Business Online tools.

If you have questions or need our assistance, please contact our Treasury Solutions Support Team at 800-270-7956 or via email at Our current Customer Service hours are 8:00am until 6:00pm, CST, Monday through Friday.

View Elavon merchant processing updates and access customer support.
For business credit card questions or assistance, please call the phone number on the back of your credit card.


Additional Resources

What You Should Know About the CARES Act

Our federal government has created several ways for individuals and businesses to receive assistance through any current financial difficulties you are experiencing. To help you gain a better understanding of what this may mean for you, click here for information that highlights many of the federal relief opportunities created thus far which may benefit you.

Avoid Scams

Below are a few tips to remember always, but especially in times like this when fraudulent activity rises. 

  • Do Not Share Personal Data. We will never ask for confidential information such as your name, password, personal identification number (PIN), social security number, or other account information over the phone or in an email or text. We take financial security and confidentiality very seriously at North Shore Bank. Please contact us if you have any questions or concerns.
  • Beware of Scams. Fraudsters may try sending you medical supply scams and fraudulent donation sites that impersonate a company, charity, or government agency. Their intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive something suspicious, do not respond, do not click on any links, and do not open attachments. Verify the authenticity of any website before making a purchase or donation. Find more security tips and information here.
  • Keep Cash Safe. As mentioned, your funds on deposit with the bank are protected up to the FDIC limits. Once your cash leaves the bank, the insurance is no longer active on those funds, and you therefore have a greater risk of loss with physical cash. Leaving your money in the bank is safer and you can still easily access your accounts, transfer funds, pay bills and more using our digital services with Online and Mobile Banking. Additionally, you can visit your local branch by appointment or office drive-up.

Community Safety

As a precaution, a number of community events that the bank supports and participates in have already elected to cancel or postpone their activities. Follow us on social media for updates. 

With your safety in mind, North Shore Bank is taking precautions to keep you well-informed and helping to minimize the potential spread of the Coronavirus. We will continue to closely monitor the situation and evaluate additional measures to support our customers, communities, and employees as needs arise.


*Securities and insurance products are offered through Cetera Investment Services LLC (doing insurance business in CA as CFG STC Insurance Agency LLC), member FINRA/SIPC. Advisory services are offered through Cetera Investment Advisers LLC. Neither firm is affiliated with North Shore Bank or its related companies.

Investments are: • Not FDIC insured • May lose value • Not financial institution guaranteed • Not a deposit • Not insured by any federal government agency.

Still have questions?

Contact us with additional questions: Email | 877.672.2265