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Frequently Asked Questions
How do I verify my funding source within Greenlight?
Bank Account
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
FAQs
No, Greenlight is its own individual app, but within the Greenlight app you can send money to your child’s card, turn their card on/off, set up spending controls, allowance, chores, and more.
Click here to enroll in Greenlight and provide the basic information listed below.
Note that to receive Greenlight at no-cost, your account must be funded by your North Shore Bank personal checking account.
- Your email address
- Your mobile phone number
- Your child’s/children’s names
- Your legal first and last name
- Your physical address
- Your date of birth
- Your Social Security number (SSN)
While your SSN is used to confirm your identity, Greenlight does not pull your credit. - Your North Shore Bank debit card or North Shore Bank personal checking account information.
Note that to receive Greenlight at no-cost, your account must be funded by your North Shore Bank personal checking account.
Bank Account
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
Your Greenlight cards should arrive within 7-10 business days with free standard shipping. You can always track your card’s shipping status right from your Greenlight app to see when your card is estimated to arrive.
If you would like your card sooner, Greenlight offers expedited shipping for an additional charge. It can be requested by calling customer service at 888-483-2645 within 12 hours of ordering your card or signing up.
If you would like your card sooner, Greenlight offers expedited shipping for an additional charge. It can be requested by calling customer service at 888-483-2645 within 12 hours of ordering your card or signing up.
Please contact Greenlight Customer service by calling 888-483-2645 or texting 404-974-3024 and inform them you would like to be added to the North Shore Bank partnership program.
Yes! Once existing Greenlight customers add their personal North Shore Bank checking account as a funding source, they can reach out to Greenlight customer service by calling 888-483-2645 or texting 404-974-3024 and request to be added to the North Shore Bank partnership program.
Within the Greenlight app, kids can receive money from friends and family – with parent approval on every payment. In the app, your kids have their own pay link that they can share with trusted friends and family to receive money for IOUs, birthdays, you name it.
No, Greenlight is its own individual app, but within the Greenlight app you can send money to your child’s card, turn their card on/off, set up spending controls, allowance, chores, and more.
You can use the app to set up direct deposit so your teens’ paychecks are automatically deposited to their Greenlight account. Also keep in mind that getting a first job is the right time to help your child open their first checking account and continue to teach them money management skills.
Greenlight offers a Greenlight Savings Reward, where families can earn up to 1% on Savings.* With a Greenlight Savings Reward, kids learn the power of compound growth and why it pays to save.
*Greenlight Select families can earn monthly rewards of 1% per annum on an average daily savings balance of up to $5,000 per family. To qualify, the Primary Account must be in Good Standing and have a verified ACH funding account. See Greenlight Terms of Service for Details. Subject to change at any time.
*Greenlight Select families can earn monthly rewards of 1% per annum on an average daily savings balance of up to $5,000 per family. To qualify, the Primary Account must be in Good Standing and have a verified ACH funding account. See Greenlight Terms of Service for Details. Subject to change at any time.
Greenlight is a debit card for kids, not a credit card. Parents load money onto the card from their own Greenlight app funded by their North Shore Bank personal checking account. And because it’s a debit card, kids can’t spend what isn’t there. That’s a pretty valuable life lesson.
Yes! As soon as your cards have been activated, your kids can add their Greenlight card details to Apple Pay or Google Pay* to tap and pay in an instant.
*Subject to Apple Pay and Google Pay age requirements.
*Subject to Apple Pay and Google Pay age requirements.
We have made it super easy to check your child's spending history.
1. Navigate to your child's dashboard.
2. Click on the Spending tile.
3. At the top right, click on "History."
You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.
1. Navigate to your child's dashboard.
2. Click on the Spending tile.
3. At the top right, click on "History."
You then have the ability to filter the view to see spending history for the last 30 days, 90 days, or 12 months as well as grouping transactions by stores.
When your child's card arrives, follow these simple steps to activate it right away:
- Open your Greenlight app. From your Parent Dashboard, you should see a notification prompting you to activate your child’s card.
- Tap on the notification and input the card's expiration date in the app to activate it.
- Next, visit your child's dashboard by clicking their square at the top of your Parent Dashboard.
Click here to enroll in Greenlight and provide the basic information listed below.
Note that to receive Greenlight at no-cost, your account must be funded by your North Shore Bank personal checking account.
- Your email address
- Your mobile phone number
- Your child’s/children’s names
- Your legal first and last name
- Your physical address
- Your date of birth
- Your Social Security number (SSN)
While your SSN is used to confirm your identity, Greenlight does not pull your credit. - Your North Shore Bank debit card or North Shore Bank personal checking account information.
Note that to receive Greenlight at no-cost, your account must be funded by your North Shore Bank personal checking account.
Bank Account
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
If you are prompted to verify your North Shore Bank Account when manually adding your funding source, you will receive 2 small deposits of $1.00 or less in your personal checking account within 1-2 business days. To verify your checking account as a funding source, you will need to input the 2 micro deposit amounts into your Greenlight app when prompted to verify. If you do not see these deposits within 3 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account. Once you complete verification, the 2 micro deposits will be removed from your checking account to offset the deposit amounts.
Debit Card
Once you add your North Shore Bank debit card as a funding source and make your initial funding load, you should see 2 transactions on your debit card that add up to the initial load amount. You will need to confirm these transactions within 3 business days in the Greenlight app to verify your debit card. If you do not see these transactions within 4 business days, please contact North Shore Bank directly and have them take a look at the status of your checking account.
Greenlight is bigger than a debit card, and it was built with families in mind.
Yes, it’s a debit card for kids, managed by parents. But it’s also a powerful mobile app that lets parents easily manage and see where, when, and how much kids spend while helping them learn to manage their money.
It’s three different accounts in one – Spend, Save, and Give. A digital chore board. A saving-motivation machine. A set of flexible parental controls you won’t get from most banks. And a simple, clear view of your child’s financial world, complete with real-time transaction alerts. All in one app.
Greenlight lets parents:
Yes, it’s a debit card for kids, managed by parents. But it’s also a powerful mobile app that lets parents easily manage and see where, when, and how much kids spend while helping them learn to manage their money.
It’s three different accounts in one – Spend, Save, and Give. A digital chore board. A saving-motivation machine. A set of flexible parental controls you won’t get from most banks. And a simple, clear view of your child’s financial world, complete with real-time transaction alerts. All in one app.
Greenlight lets parents:
- Transfer money instantly to kids
- Turn the card off via the app, if needed
- Receive alerts whenever the card is used
- Set store-level spend controls to help kids learn to budget
- Automate allowance payments
- Manage chores (and instantly reward a job well done)
Your Greenlight cards should arrive within 7-10 business days with free standard shipping. You can always track your card’s shipping status right from your Greenlight app to see when your card is estimated to arrive.
If you would like your card sooner, Greenlight offers expedited shipping for an additional charge. It can be requested by calling customer service at 888-483-2645 within 12 hours of ordering your card or signing up.
If you would like your card sooner, Greenlight offers expedited shipping for an additional charge. It can be requested by calling customer service at 888-483-2645 within 12 hours of ordering your card or signing up.
As a customer of North Shore Bank, you can get Greenlight for your family at no cost. This partnership plan includes debit cards for up to five kids. To qualify, you need to fund your Greenlight account using your North Shore Bank debit card or linking to your checking account using North Shore Bank’s routing number and your checking account number.
Enroll in Greenlight today.
Enroll in Greenlight today.
Please contact Greenlight Customer service by calling 888-483-2645 or texting 404-974-3024 and inform them you would like to be added to the North Shore Bank partnership program.
The Greenlight debit cards are FDIC-insured up to $250,000 and come with Mastercard’s Zero Liability Protection. Greenlight blocks “unsafe” spending categories, sends real-time transaction notifications, lets parents turn cards off at any time, and gives parents flexible ATM and spending controls.
The Greenlight App is for kids and grownups of all ages. No minimum (or maximum) age here.
The Greenlight debit card can be used almost anywhere Mastercard is accepted, online and in-store. “Almost,” because our cardholders are kids, and so there are important guardrails in place. Greenlight also works internationally in 150+ other countries, with no foreign transaction fees. No need to let us know if you travel abroad – you’ll have enough to remember.