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Frequently Asked Questions

How do I get the best image of the check using Mobile Deposit?

  • Flatten the check and place it on a dark, non-reflective surface. Make sure there is enough light to distinguish the check from the background.
  • Line up the check with the horizontal and vertical guides provided.
  • The camera will automatically take the picture.
  • The image will be displayed for you to review. If it is not readable, click "Retake" to retake the picture of the check.
  • If you can read the details on the check, click "Use Photo" to keep the image. If our system can't correctly interpret the writing on your check, you can always deposit your check at any branch or ATM.
  • Make sure you have endorsed the back of the check and include the statement "For Mobile Deposit" with your signature.

Message and data rates may apply when using the Mobile App.

FAQs

As operating systems for mobile devices evolve, it becomes necessary to discontinue support for older versions.

View Mobile App compatibility for iOS and Android.

Message and data rates may apply when using the Mobile App.

  • Flatten the check and place it on a dark, non-reflective surface. Make sure there is enough light to distinguish the check from the background.
  • Line up the check with the horizontal and vertical guides provided.
  • The camera will automatically take the picture.
  • The image will be displayed for you to review. If it is not readable, click "Retake" to retake the picture of the check.
  • If you can read the details on the check, click "Use Photo" to keep the image. If our system can't correctly interpret the writing on your check, you can always deposit your check at any branch or ATM.
  • Make sure you have endorsed the back of the check and include the statement "For Mobile Deposit" with your signature.

Message and data rates may apply when using the Mobile App.

You can use the North Shore Bank Mobile App to transmit an electronic image of the check, thereby depositing the funds into your checking account. We'll store the check images online for secure, accurate, and efficient record keeping.
 
To use Mobile Deposit, take a picture of the front and back of your endorsed check.  Be sure to include "Mobile Deposit" with your endorsement. View a quick demo.

You may submit your mobile deposits at any time and may include one check in a single deposit. Currently, you can submit as many personal or business deposits as you need to each business day, up to $3,500 per user.* Limits on Saturday and Sunday are $3,500 for both days. If your deposit needs exceed this limit, please contact us.

*We do reserve the right to impose limits on the amount and number of transactions and to modify limits from time to time. Please refer to the Terms and Conditions for additional details.

Message and data rates may apply when using the Mobile App.

We suggest you keep your check for 60 days in a secure location.

Message and data rates may apply when using the Mobile App.

Mobile Deposit is protected by several layers of security. We use 128-bit SSL encryption technology to protect your financial activities while using the Mobile App

Message and data rates may apply when using the Mobile App.