Frequently Asked Questions

What is My Card Manager?

Staying in control of your debit card is easier than ever. Our powerful card controls offer you an all-in-one dashboard for managing your North Shore Bank debit card and how it is used, viewing your transactions, and staying informed.

Activate your card and manage your PIN
View spending by category, monthly trends, and location
Easily lock and unlock your card
Restrict purchases to location, merchant categories, or transaction types
Set up alerts based on transaction type, merchant category, or even spend limit
Set travel plans
Report your card lost or stolen

Learn more about My Card Manager.

FAQs

My Card Manager shows the most recent 50 debit card transactions posted within the last 30 days. Additional history can be viewed within the Accounts menu.

Sometimes a merchant will pre-authorize the card for an amount that may be more than the spend limit you allow on the card. In this case, your card will be denied.

To receive any debit card alerts on your mobile phone, you need to have notifications for the North Shore Bank Mobile App turned on. Go to the settings on your phone, find the North Shore Bank Personal App and ensure notifications are turned on.

Activate your card and manage your PIN
View spending by category, monthly trends, and location
Easily lock and unlock your card
Restrict purchases to location, merchant categories, or transaction types
Set up alerts based on transaction type, merchant category, or even spend limit
Set travel plans
Report your card lost or stolen

Learn more about My Card Manager.

Recurring Payments are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your debit card.

Card on File is a list of merchants who store your debit card information for future purchases, like online retailers or delivery apps.

You can access a list of your Recurring Payments and Cards on File within My Card Manager.

No, only North Shore Bank’s debit cards are supported through North Shore Bank’s Mobile App or Online Banking.

North Shore Bank credit cards are not supported through North Shore Bank’s Mobile App or Online Banking.

My Card Manager shows the most recent 50 debit card transactions posted within the last 30 days. Additional history can be viewed within the Accounts menu.

Sometimes a merchant will pre-authorize the card for an amount that may be more than the spend limit you allow on the card. In this case, your card will be denied.

Activate your card and manage your PIN
View spending by category, monthly trends, and location
Easily lock and unlock your card
Restrict purchases to location, merchant categories, or transaction types
Set up alerts based on transaction type, merchant category, or even spend limit
Set travel plans
Report your card lost or stolen

Learn more about My Card Manager.

Recurring Payments are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your debit card.

Card on File is a list of merchants who store your debit card information for future purchases, like online retailers or delivery apps.

You can access a list of your Recurring Payments and Cards on File within My Card Manager.

No, your North Shore Bank debit card will be automatically updated within My Card Manager.

For your convenience, you can use My Card Manager to activate your new card and manage your PIN.

What is My Card Manager?

FAQs

How many transactions show within My Card Manager?

I set a spend limit on my debit card of $100 per transaction, but my debit card is denied at some gas stations. Why?

I set up debit card alerts, but I am not receiving them on my mobile phone.