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Frequently Asked Questions

What’s the difference between “Card on File” and “Recurring Payments”?

Recurring Payments are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your debit card.

 

Card on File is a list of merchants who store your debit card information for future purchases, like online retailers or delivery apps.

 

You can access a list of your Recurring Payments and Cards on File within My Card Manager.

FAQs

My Card Manager shows the most recent 50 debit card transactions posted within the last 30 days. Additional history can be viewed within the Accounts menu.

Sometimes a merchant will pre-authorize the card for an amount that may be more than the spend limit you allow on the card. In this case, your card will be denied.

To receive any debit card alerts on your mobile phone, you need to have notifications for the North Shore Bank Mobile App turned on. Go to the settings on your phone, find the North Shore Bank Personal App and ensure notifications are turned on.

Staying in control of your debit card is easier than ever. Our powerful card controls offer you an all-in-one dashboard for managing your North Shore Bank debit card and how it is used, viewing your transactions, and staying informed.

 

  • Activate your card and manage your PIN
  • View spending by category, monthly trends, and location
  • Easily lock and unlock your card
  • Restrict purchases to location, merchant categories, or transaction types
  • Set up alerts based on transaction type, merchant category, or even spend limit
  • Set travel plans
  • Report your card lost or stolen  


Learn more about My Card Manager.

Recurring Payments are those payments that happen repeatedly on a schedule, for example, streaming subscriptions, cellular bills, or other monthly bills you pay with your debit card.

 

Card on File is a list of merchants who store your debit card information for future purchases, like online retailers or delivery apps.

 

You can access a list of your Recurring Payments and Cards on File within My Card Manager.