Skip to main content.
Logo: FDIC FDIC-Insured - Backed by the full faith and credit of the U.S. Government

Podcast: 9 Ways to Avoid Ransomware Attacks

Podcast: 9 Ways to Avoid Ransomware AttacksRansomware, a form of malware used by cyber criminals to freeze your computer or mobile device, steals your data and demands a “ransom” before control of your device is released. Ransomware can affect individual computers or laptops, enterprise networks and or servers used by government agencies, financial institutions and healthcare providers.

In this episode of our In Your Interest podcast, we look at nine tips you can use to keep your personal and business files safe from ransomware attacks.

Show Notes:

  • Don’t click on suspicious links in email messages or websites.

  • Keep your computers and mobile devices up to date (operating systems, app updates, anti-virus updates, etc). 
  • Enable popup blockers to avert unwanted ads, popups or browser malware from appearing on your computer screen.
  • Educate your employees through strong security programs and education.
  • Restrict users’ ability to install and run software applications on network devices.
  • Employ an offline data backup and recovery plan for all critical information.
  • Make sure all business devices are up to date.
  • Contact your local FBI field office immediately to report a ransomware event and request assistance. Visit https://www.fbi.gov/contact-us/field-offices to locate the office nearest you.

Transcript: Welcome to North Shore Bank’s In Your Interest Podcast. With online and technology-based fraud on the rise, you need to be aware of the methods fraudsters may use to steal your personal and financial information.
Today, we’re taking a closer look at ransomware, from what it is to how you can avoid falling victim to an attack.

Ransomware is a form of malware used by cyber criminals to freeze your computer or mobile device, steal your data and demand a “ransom”. This typically ranges anywhere from a few hundred dollars to thousands of dollars. Ransomware can infect individual computers, enterprise networks and even servers used by government agencies, financial institutions and healthcare providers. The following tips can help both individuals and businesses avoid ransomware attacks:
 
Tips for consumers:

  • Don’t click. Visiting unsafe, suspicious or fake websites can lead to the intrusion of malware. Be cautious when opening e-mails or attachments you don’t recognize even if the message comes from someone in your contact list.
  • Always back up your files. By maintaining offline copies of your personal information, ransomware scams will have a limited impact on you. If targeted, you will be less inclined to take heed to threats posed by cyber criminals.
  • Keep your computers and mobile devices up to date.  Having the latest security software, web browser and operating system are the best defenses against viruses, malware, and other online threats. Turn on automatic updates so you receive the newest fixes as they become available.
  • Enable popup blockers. To prevent popups, turn on popup blockers to avert unwanted ads, popups or browser malware from constantly appearing on your computer screen.

Tips for businesses:

  • Educate your employees. Employees can serve as a first line of defense to combat online threats and can actively help stop malware from infiltrating your organization’s systems.  A strong security program paired with employee education about the warning signs, safe practices, and responses aid tremendously in preventing these threats.
  • Manage the use of privileged accounts. Restrict users’ ability to install and run software applications on network devices, in an effort to limit your networks exposure to malware.
  • Employ a data backup and recovery plan for all critical information. Backups are essential for lessening the impact of potential malware threats. Store the data in a separate device or offline in order to access it in the event of a ransomware attack.
  • Make sure all business devices are up to date. Ensure antivirus and anti-malware solutions are set to automatically update and conduct regular scans so that your operating systems operate efficiently.
  • Contact your local FBI field office immediately to report a ransomware event and request assistance. Visit fbi.gov to locate the office nearest you.

Thank you for listening to this episode of North Shore Bank's In Your Interest Podcast. If you haven't already, please subscribe to the show in iTunes, Google Play Music, or your favorite podcast app. Visit northshorebank.com/podcast for more information.


FAQs

To start using Zelle® at North Shore Bank, you must be enrolled in Online Bill Pay. If you are not already enrolled in Online Bill Pay, you can enroll by logging in to the Mobile App or Online Banking (web-based). Locate the Online Bill Pay tab and follow the instructions to complete the Online Bill Pay enrollment steps. 

Already enrolled in Online Bill Pay? Follow these steps to start using Zelle®:
  1. Log in to the Mobile AppFootnote 1 or Online Banking (web-based)
  2. Select "Send Money with Zelle®"
  3. Accept Terms and Conditions
  4. Select your U.S. mobile number or email address and deposit account

1 Mobile network carrier fees may apply.
Zelle® and the Zelle® related marks are wholly owned by Early Warning Services, LLC and are used herein under license.

Bill Discovery will automatically connect you with your eligible bills by searching the biller database and if you consent, your credit bureau data. Once the bills are located, you can add them to your list of bills in one click. Bill Discovery greatly reduces the time it takes to set up Bill Pay and reduces the chance of manual input errors.

Bill Discovery will continually search for new bills and alert you if new bills have been found.

Bill Discovery is available in both Online Banking and the Mobile App.

The following are screenshots of how you can set up and use this feature.

You first must consent to have your bills be found through the biller database and your credit bureau data. If you wish to have your credit data used, it is a soft inquiry and your credit score will not be impacted.

 

Once you provide consent and click Find My Bills, you will be presented with a page of potential payees.

 

If biller(s) require additional verification upon selecting the biller, you will be provided with the additional verification fields.  If the biller does not require any verification then you can add those directly by clicking the Add button.

 

If you are not yet using Bill Discovery, you may see the following banner ad to begin using the feature.

 

After initial entry into Bill Discovery, new billers found among billers from the biller network or in your credit report will appear in the top, right area of your window.  When clicking “Get My Bills”, you will be walked through the process of adding your bills in the same manner as the initial setup.

 

Yes, you can easily schedule an appointment at any of our offices or with one of our Mortgage Loan Officers through our online scheduling tool.

My Card Manager shows the most recent 50 debit card transactions posted within the last 30 days. Additional history can be viewed within the Accounts menu.

Sometimes a merchant will pre-authorize the card for an amount that may be more than the spend limit you allow on the card. In this case, your card will be denied.